Processing Times:
Orders are typically processed within 3-5 business days.
You will receive an email notification with tracking information as soon as your order ships.

Shipping Rates:
US, UK Shipping: Estimated delivery within 7-12 business days.

International Shipping: Estimated delivery within 8-15 business days.

Shipping Address:
Please ensure that your shipping address is correct at checkout. We are not responsible for packages that are delivered to incorrect addresses.

Lost or Damaged Packages:
If your package is lost or damaged in transit, please contact us immediately.
We will work with the shipping carrier to investigate the issue and file a claim if necessary.

International Customs and Duties:
Please be aware that you may be responsible for import duties and taxes on your order.
These charges are determined by your local customs office and are not included in our shipping costs.

Changes to Your Order:
We are unable to modify or cancel your order once it has been shipped.
We appreciate your business!

30-Day Return & Refund:
We accept return – refund within 30 days – no questions asked.
Initiating a Return: contact our customer support team at support@olachez.com to notify us of your intention to return the item/

Return Shipping:
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, manufacturing defects).

Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your original method of payment.

Refund Timing:
Please allow a reasonable processing time for your refund to appear, typically within 5-10 business days after the approval of the return.

Exchanges:
If you would like to exchange your Shirt for a different size or color, please contact our customer support team, and we will assist you in making the exchange.

Questions and Assistance:
If you have any questions or need assistance with the return process, please feel free to contact our customer support team at support@olachez.com.

We appreciate your trust in choosing our store, and we are committed to ensuring your satisfaction. Thank you for shopping with us!